Politica de returnare

We offer customers the product return service in accordance with the internal policy and legislation in force.
According to Law no. 105-XV of March 13, 2003 on consumer protection, in concluded contracts, the consumer has 14 days to withdraw (withdrawal period) from the contract without having to justify the decision to withdraw and without incurring costs other than additional costs.
The 14-day period usually starts from the moment the consumer takes physical possession of the products.

When you put in the virtual basket the products you want, please carefully select the sizes you need!
If you have any questions about the sizes of the products, please consult the SIZE TABLE in the first stage or you can contact us by email at the order address
CAREFUL! From the moment of completing the order, any change of sizes will be made exclusively at the expense of transport of the buyer.
However, if you find that the size ordered is not one to satisfy you, the product can be changed to another size, following the steps below:
Let us know the situation by email at the order address  manager@xoxo.md specifying the NAME and order number, as well as the new size you want.
Our customer relations department will analyze the stocks available at the time of your request and will communicate when the exchange will be possible.
If the desired size is confirmed in stock, you will receive details about how to ship the wrong size products.
From the moment we receive from you (by courier) the product with the wrong ordered size, we will check if the product corresponds to the initial condition in which it was delivered, and a new delivery will be ordered.
The shipping cost for the product returned to us and the product with the new size requested will be borne by the buyer.
The shop schedule is 09-17. During this interval, orders are processed and emails are answered.